Home Network Assurance

This groundbreaking solution literally extends operators' network visibility to customers' fingertips. By remotely diagnosing and automatically repairing home and small business networks, it gives operators the power to greatly improve the customer's broadband services experience while slashing call volume and support costs.

Some researchers estimate that, by 2010, a billion devices will be connected to home networks, with an average of six devices per household – and that doesn't take small businesses into account. The upside for broadband service providers is obvious, but the growth management challenges are significant. When things go wrong, subscribers turn to their operators as the default helpdesk, making numerous, lengthy trouble calls and generating exorbitant customer support costs.

The Telcordia Home Network Assurance solution is a new dimension in service assurance. By locally monitoring, diagnosing and automatically repairing network errors, many problems never result in a customer impact, much less a trouble call. And by providing current and historical data to customer service representatives, the remaining calls can be closed out much more quickly and accurately. As a result, service providers can:

• Eliminate the need for up to 20% of the calls to customer service centers
• Significantly reduce tech support time and costs for the remaining calls
• Enhance the customer experience, reduce churn, and encourage adoption of more broadband services

Telcordia has earned a distinguished track record in the service assurance space – addressing challenges, automating processes, achieving scalability and five-nines reliability, and controlling costs – to help operators around the globe deliver the best possible communications experiences. Now that expertise is available for the home and small business network.