Webinar: Interactive Services - Drive Revenue by Putting Your Customers in Control
A Telcordia Webinar with Stratecast
Date: Originally aired January 16, 2008 (view replay)
Time: 11:00am ET / 8:00am PT / 4:00pm GMT
Duration: 1 hour
Speakers:
Pat McCarthy, Vice President, Service Delivery Solutions, Telcordia
Nancee Ruzicka, Senior Research Analyst, Stratecast
Charlie Harrison, Group Technical Division, France Telecom
Customers want the freedom to personalize their service and communicate based on the varied, real-time requirements of their personal and working lives. But service delivery solutions often don’t allow customers to configure the service or delivery mechanism to fit their own needs and lifestyle.
In addition to differentiation and time-to-market, service providers must master personalization and monetize the delivery of value-added services from alternate content suppliers and partners in order to succeed in the interactive world.
This webinar will explore how you can put your customers at the heart of the service with innovative business models.
- Why new business models are needed in the interactive world.
- How to monetize the customer relationship by relinquishing control.
- How to grow services to meet your goals for differentiation, customer interaction and revenue.
- Why user policy control will be a key stepping stone to interactive services.
- How service providers have successfully implemented solutions to meet this need.
Read more about Telcordia Service Delivery Solutions, including Telcordia® Real-Time Policy and Telcordia® Real-Time Charging.